The just passed "Double Eleven" allowed Tmall to achieve a retail sales of 57.1 billion yuan, and many merchants relying on the Alibaba platform also made a lot of money. However, the sharp increase in package volume is not easy for them. In the coming week, both merchants and the express delivery industry will face challenges from logistics.

According to the latest monitoring data released by China Post, it is expected that the express delivery industry will handle 586 million parcels during this year's "Double Eleven" period, an increase of nearly 70% compared to the same period last year. Based on past experience, the volume of express deliveries is expected to experience a significant increase, which will continue until around November 20th.

Although mainstream express delivery companies including Shentong Express, Yuantong Express, Zhongtong Express, and Yunda Express have already expanded their workforce in advance, the long-standing problems in the express delivery industry are still difficult to eliminate.

The peak of express delivery is approaching

Sales data is not my biggest concern, what I am really worried about is how these packages can smoothly reach consumers, "Alibaba Chairman Ma Yun told reporters on the day of" Double Eleven ". It has been proven that he is also concerned about the difficult last mile of the e-commerce industry.

In response to this year's "Double Eleven", express delivery companies have invested 1.25 million couriers. However, logistics information released by Cainiao Network on November 14th showed that on Tmall's "Double Eleven", consumers created up to 278 million logistics orders, which means that each courier needs to bear enormous pressure.

Cainiao Network has monitored that, under the coordination of Cainiao Logistics' radar warning system, more than 40 million orders have been delivered by express delivery companies nationwide three days after the end of Singles' Day. Starting from November 13th, the number of inbound express shipments at many branches has increased by more than three times compared to daily shipments, and the logistics pressure will gradually spread to the delivery process in the next two days.

An insider from YTO Express Shanghai revealed to a reporter from the Daily Economic News that the company's Qingpu transit center received 2 million parcels on Singles' Day, with a peak of 2.5 million parcels on a single day, far exceeding last year's 2 million parcels.

According to sources from Cainiao Network, in response to the pressure on express delivery companies, Cainiao Network has urgently coordinated and guided large merchants to stagger shipments. On November 14th, the pickup volume of major express delivery companies decreased significantly, and logistics pressure spread to the end of delivery. The peak of delivery will officially come in the coming days.

In addition, some consumers have complained that some express deliveries cannot be delivered to their homes and require users to pick them up at the entrance of the community. Regarding consumer complaints, courier Xiao Wang, who temporarily stopped by the roadside to sort packages, also expressed his grievances to reporters. Our commission for each express delivery is about 80 cents to 1 yuan. During the 'Double Eleven' period, I went to the company early in the morning to pick up the packages, and more than 300 packages had to be delivered to 11 pm before I could go home to rest. Many large items that we couldn't deliver were only picked up by users themselves

The rookie "chain" effect is evident

The Cainiao network logistics warning radar shows that the overall operation of the 14 mainstream express delivery companies is stable, and the processing capacity of some branches is close to the peak. As of 24:00 on November 16th, nearly 130 million orders generated by Tmall's "Double Eleven" have been delivered, and more than half of the task volume has been completed. Most of Beijing, Shanghai, Guangzhou, etc